At Divine Surgicals, customer satisfaction is important to us.
1. Return Eligibility
Returns may be accepted if:
- The product received is damaged
- Wrong product was delivered
- Product is defective upon arrival
To be eligible:
- Return request must be raised within 7 days of delivery
- Product must be unused and in original packaging
- Invoice or proof of purchase must be provided
2. Non-Returnable Items
The following products are generally non-returnable:
- Opened or used medical consumables
- Sterile products once unsealed
- Customized or special-order items
- Products damaged due to misuse
3. Return Process
To request a return:
- Contact our support team with order details and product images.
- Our team will review the request.
- Approved returns will receive return instructions.
4. Refund Process
Once the returned product is received and inspected:
- Refunds will be processed to the original payment method
- Refund timelines may vary depending on the payment provider
- Shipping charges may be non-refundable unless the error was from our side
5. Cancellation Policy
Orders may be cancelled before dispatch. Once shipped, cancellation requests may not be accepted.