Thank you for shopping with Divine Surgicals.
1. Shipping Coverage
We currently deliver across India through trusted courier and logistics partners.
2. Order Processing Time
- Orders are usually processed within 1–3 business days
- Orders placed on Sundays or public holidays may be processed on the next working day
3. Delivery Timeline
Estimated delivery timelines:
- Metro Cities: 2–5 business days
- Other Locations: 4–8 business days
Delivery timelines may vary depending on location, courier availability, or unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout.
Free shipping offers may be available on selected products or order values.
5. Order Tracking
Customers will receive shipping or tracking details once the order is dispatched.
6. Delayed or Failed Deliveries
Delays caused by courier partners, weather conditions, strikes, or other external factors are beyond our direct control.
If delivery issues occur, customers can contact our support team for assistance.
7. Damaged Packages
If the package appears damaged at delivery:
- Do not accept the package if severely damaged
- Take photos immediately
- Contact our support team within 24 hours of delivery